Who We Sell To
We do not sell to the public, only to authorized retailers. Our focus is on small retailers who are interested in promoting fair trade ethics and principles locally and internationally. We reserve the right to speak to potential customers regarding their proximity to established customers; as well as limit product availability to prevent negative impact on an established customer’s business.
Orders
Orders can be e-mailed, faxed, phoned in or placed on our website. Please include the item number, quantity, description, price and color when applicable.
Your initial order must meet a $300 minimum. All subsequent orders are required to meet a $150 minimum.
Most items have package minimums and package discounts.
If an item is out of stock at the time of shipping, we may contact you to offer viable substitutions. If not, we will place the item on your wishlist and contact you when they are back in stock.
Loyalty Program Details »
Shipping
We ship via UPS, unless another means of shipping is requested. Tracking numbers are available upon request.
We do not offer drop shipping on any of our products.
We recycle and re-use the majority of our packaging material from local business and residents that would otherwise be adding to our landfills.
Products ship same or next day, depending on stock availability and payment terms.
Payment
We accept checks and all major credit cards. A $50 fee will be billed to your account on all returned checks.
We offer a 3% discount for ACH payments within 10 days of shipping.
Full payment is required for initial orders before or at the time of shipping.
Please pay for all past due invoices before placing additional orders.
Warehouse Visits
Visits to our warehouse are by appointment only. Our hours are 8:30 a.m. – 5:00 p.m., Monday through Friday. After hours appointments can be made if necessary.
Returns
We offer a 60-day return policy on regularly priced items for full merchandise credit. We do not pay for shipping on items returned unless the shipment was our error. Damaged or missing items must be reported within 14 days of receipt. You may request a replacement for damaged items or a credit to your account. You will be reimbursed for the cost of shipping damaged merchandise in the form of credit to your account.
Should you wish to return an item for any reason other than damage, you must call for approval. All non-damaged related returns are for account credit only. Please pack your returns carefully as refunds will not be honored if products arrive damaged. All returns must include a copy of the invoice they were sold on.